Vintage Clothing Exchanges
We understand that buying secondhand is a much greater risk than purchasing first-hand, and want to make sure you feel comfortable at our place, so offering free exchanges if the fit isn't right.
HOW DOES IT WORK?
- Once it has been delivered, you have two days to get in touch requesting an exchange before the offer expires.
- It is then your responsibility to send or bring it in to the store
- Once we inspect it to see that it is in the same, un-used condition, we will offer an exchange
- You will then be able to choose whether you want the exchange to be put against your account in store OR online. (Unfortunately we don't have a system right now to do one or the other.)
ELIGIBLE FOR A REFUND?
You are only eligible for a refund if:
- the goods are faulty, or
- we have misrepresented the goods in some way*
We cannot refund for a change of mind, but can do an exchange.
We will then refund you via the payment process that you purchased the goods from initially, ie, if you paid via paypal, we will credit your paypal account.
*PLEASE NOTE:
Our vintage clothing is not sold as new and therefore you can expect some general 'wear' on all goods. We of course will try best to accurately describe any faults on our product pages. Please ask before buying if you are unsure of any aspect of the product.