If you are looking for our free exchange policy for our vintage clothing, click here
R E F U N D + R E T U R N P O L I C Y
Crushes loves making you happy. But if for any reason, you are not satisfied with your purchase, please email us no later 7 days of receiving your product with photos of your concerns; Provided that the products are in original condition, unused, unwashed and are accompanied with their original packaging as it was, we can facilitate to either exchange it, replace it, provide a store credit or refund the purchase price at our discretion. Refunds are only used when the product has been broken or is faulty, otherwise exchanges and store credits are provided. If the fault is from the maker, we sometimes will get them to liase with you personally.
Do not send faulty items back to us incase we have arranged that in our email conversation. If we have asked you to return it to us, products must be couriered (or tracked) to the following address at your own cost, and then those shipping costs will be credited back to you after arrival.
Sale items are not eligible for a refund however you can choose to exchange these for something else or receive a credit voucher to use at a later date. Please email us notifying us that you wish to return an item and the reason for returning it.
All purchases are subject to the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.
P R I V A C Y P O L I C Y
Crushes values our customers and respect their privacy. Any information we collect about you is held with the utmost care and security, and only used by us if you have allowed us to. We want to make your shopping experience as safe and satisfying as possible. While we may securely store your customer details, we do not sell, trade or share this information with anyone. When you place an order we use secure payment facilities to process all online credit card transactions, and never keep these details.
T E R M S O F S E R V I C E
Crushes is a trading name of "Minty & Co. Limited" and herein may be referred to "We" or "Us". As used herein, "Customer" and "You" shall mean the person or organisation who takes possession of the products and any other person or organisation to whom charges are to be billed, all of whom will be jointly and severally liable hereunder.
1. ACCEPTANCE OF TERMS
The placement of an order implies full acceptance of the Terms & Conditions as stated hereon and implied.
2. PRICE, CURRENCY + GST
All prices on this website are stated in New Zealand Dollars (NZD) and are inclusive of the 15% Goods & Services Tax (GST). Orders will be processed in New Zealand Dollars (NZD) only, we do not accept payments in other currencies. Crushes reserves the right to change prices of goods advertised on this website, without notice. Orders will not be despatched until payment is received in full.
Please read all about our shipping over here
Layby on in store, New Zealand orders only. Layby deposit is 30% on in stock items & 50% on pre orders (or by arrangement). Layby must be paid in full within 4 weeks or by arrangement, and after this time it goes back for general sale in store. No layby on sale items or promotional deals.
5. CUSTOM ORDERS
We do offer custom orders of some of the brands we stock by arrangement. All custom orders are final sales.
P R O M O T I O N S + D I S C O U N T S
All promotions & discount codes are issued at the discretion of Crushes. We reserve the right to cancel any order which has unauthorised use of a discount code. Promotional offer & discount codes can only be used once per customer per promotion, unless specified. Promotional offer & discount codes will not be extended beyond the specified end date. No lay-by unless specified.
P A Y M E N T S
We accept payment via DPS secure card payment, PayPal and bank deposit. If payment is made via bank deposit or DPS the name that will appear on your statement will be Crushes.