Shipping policy
All online orders are dispatched Monday to Friday, with the courier picking up time in the afternoon. Couriers don't pick up goods on public holidays or on weekends.
Price is calculated on weight and location.
Price is calculated on weight and location.
NEW ZEALAND SHIPPING
Our products are sent directly to you from our store. We use POST HASTE courier service for all orders throughout New Zealand which is a track and traced service. We always click 'signature required'.
Shipping is charged on an orders weight/size basis and the location in which it is sent to. You can calculate the shipping cost when you add your order to the cart and at the checkout.
We are pretty speedy and dispatch all orders (with the exception of custom orders) within 1 business day. Courier delivery is 1-2 business days locally, and 3-5 business days throughout the rest of the country.
We cannot send to P.O Box's, unfortunately.
If you are local, and would prefer to pick up your order from our Auckland store, then please press the free shipping service 'PICKUP' at the checkout. If you pay directly at the check out, we will hold these items until we hear from you.
If for any reason you have damaged goods upon arrival, to be able to be refunded for the couriers mistake please email us photos as soon as you can of the damage so we can make a claim to the courier company.
Shipping is charged on an orders weight/size basis and the location in which it is sent to. You can calculate the shipping cost when you add your order to the cart and at the checkout.
We are pretty speedy and dispatch all orders (with the exception of custom orders) within 1 business day. Courier delivery is 1-2 business days locally, and 3-5 business days throughout the rest of the country.
We cannot send to P.O Box's, unfortunately.
If you are local, and would prefer to pick up your order from our Auckland store, then please press the free shipping service 'PICKUP' at the checkout. If you pay directly at the check out, we will hold these items until we hear from you.
If for any reason you have damaged goods upon arrival, to be able to be refunded for the couriers mistake please email us photos as soon as you can of the damage so we can make a claim to the courier company.
INTERNATIONAL SHIPPING
We have semi-tracked and fully tracked options for international customers. We do recommend you use the tracked courier service for ease-of-mind, and we cannot be held responsible if you choose semi-tracked and it goes missing thereafter.
If the item has been returned to sender by fault of Crushes, then we will take responsibility by either re-sending it, or refunding the item and shipping at our expense. If the item gets lost in the mail, or is returned, at no fault of The Bread and Butter Letter, the store cannot be held responsible for refunding the item. We are happy to re-send the item, but at the customers expense.
Any taxes, duty or other fees incurred on arrival of an international order will be the responsibility of the customer.
If you are having any difficulty with choosing your shipping option, or trouble at the checkout, please email to let us know and we'd love to help you out.
If the item has been returned to sender by fault of Crushes, then we will take responsibility by either re-sending it, or refunding the item and shipping at our expense. If the item gets lost in the mail, or is returned, at no fault of The Bread and Butter Letter, the store cannot be held responsible for refunding the item. We are happy to re-send the item, but at the customers expense.
Any taxes, duty or other fees incurred on arrival of an international order will be the responsibility of the customer.
If you are having any difficulty with choosing your shipping option, or trouble at the checkout, please email to let us know and we'd love to help you out.